The guides
Plain-English NDIS guides
For anyone finding their way: families, participants, and support workers starting out.
How-to
Turning Plan Goals Into Plain Language Your Support Team Can Actually Use
A practical guide to translating NDIS plan goals into everyday language, so your support workers know what to actually do during a shift.
How-to
How to Keep Chosen Family in the Loop About Your Support Visits
A practical guide to deciding who should be told about your support visits, what they should know, and how to ask your provider to set it up that way.
How-to
Reading Your Support Roster: Dates, Times and Questions Worth Checking
A plain-language guide to reading your NDIS support roster correctly: what the date range covers, why times can look different, and who to ask about changes.
How-to
Email or Text Before a Support Visit? How to Choose the Reminder That Works for You
Should your support reminder come by email or text? A plain-language guide to choosing, and how to tell your provider your preference.
Checklist
A New Support Worker Is Coming: A Simple Preferences Checklist
A new support worker starting soon? Use this practical checklist to share routines, communication style and preferences before the first shift.
Checklist
Changing a Regular Support Time: What to Confirm Before the Next Visit
Want to move your regular support time? Here is a plain-language checklist of details to confirm with your provider so the change actually sticks.
Checklist
Your Support Reminder Has the Wrong Details: What to Check First
Got a support reminder email with the wrong time, address or contact listed? Here is what to check first and how to get it corrected properly.
Checklist
Who Should Be on a Participant's Contact List? A Practical Checklist for Families
A plain-language look at who belongs on a participant's contact list, why it matters when plans change, and what to check with your provider.
Checklist
Client Reminder Emails: What They Should Tell You, and Why the Timing Can Look Odd
A plain-language look at how provider reminder emails work, why the send time may not match your clock, and what to ask your NDIS provider about them.
How-to
Your Name, Your Contacts, Your Shift Notes: What Should Actually Be on File With Your Support Provider
A plain-language guide to what your NDIS provider should record about you, including your preferred name, contact details and arrival information for shifts.
Checklist
Who Should Receive Your Support Roster? A Conversation Checklist
A plain-language checklist to help NDIS participants decide who sees their support roster, with consent-conscious questions to ask your provider and contacts.
Comparison
Comparing Support Providers: What to Ask Beyond the Hourly Rate
Choosing a support provider is about more than cost. Compare communication, continuity and roster stability with these practical, transparent questions.
Checklist
What to Include in a Support Handover: A Practical Checklist for Families and Workers
A clear checklist for writing NDIS support handovers that actually help the next worker, without turning into a clinical note or oversharing.
Listicle
5 Questions to Ask When Your Support Roster Keeps Changing
Your support roster keeps shifting and it is hard to keep track. Here are five practical questions to ask your provider, plus a worked example.
How-to
How to Check If Your NDIS Business Systems Are Costing You Money
A practical way for small NDIS providers to check whether rostering and invoicing systems are eating into thin margins, with steps you can run this week.
Checklist
Switching From ShiftCare? A Practical Checklist for Small NDIS Teams
Thinking about moving from ShiftCare to another system? Use this practical checklist to move your roster, staff and history without losing anything.
NDIS basics
What Is the NDIS? A Plain Guide for Australian Families
What the NDIS actually is, who is eligible, how a plan works, and what happens after you apply, explained in plain English with no jargon.
NDIS basics
A Plain-English Glossary of NDIS Terms
The NDIS words and acronyms that trip everyone up, explained simply: participant, plan, core and capacity building supports, plan managed, and more.
Roles
Support Worker vs Support Coordinator: What Is the Difference?
Two similar-sounding NDIS roles that do very different jobs. What a support worker does, what a support coordinator does, and whether you need both.